Contact & Support
Get help with your insurance claims and connect with ACRE Africa support
Emergency Support: For urgent claims during active weather events, use the emergency contact numbers below for immediate assistance.
Official ACRE Africa Contacts
Primary Contact Information
Kenya Office
Phone: +254 719 249 615
Location: Nairobi, Kenya
Business Hours: Not found on official website
Email: Not found on official website
Tanzania Office
Address: 3rd Floor, Tan Re House
Longido Street - Upanga
P.O Box 77321
Dar Es Salaam, Tanzania
Phone: Not found on official website
Email: Not found on official website
Country-Specific Support
Note: Specific contact details for Rwanda operations were not found on the official website. Please use the general contact information above or search for "contact", "support", or "Rwanda" on acreafrica.com.
| Country | Primary Contact | Local Partners | Payment Support |
|---|---|---|---|
| Kenya | +254 719 249 615 | UAP Insurance, APA Insurance, Safaricom | M-Pesa, Airtel Money |
| Rwanda | Contact main office | SORAS Insurance | MTN Mobile Money, Airtel Money |
| Tanzania | Dar Es Salaam Office | Local Insurance Partners | M-Pesa, Tigo Pesa, Airtel Money |
Quick Support Request
Partner Support Channels
Local Dealer & Agent Network
Note: Specific dealer contact information was not found on the official website. Search for "dealers", "agents", or "partners" on acreafrica.com for local representatives.
Dealer Support Services:
- Policy purchase assistance
- Document preparation help
- Local language support
- Payment method guidance
- Basic claim status inquiries
Finding Local Dealers:
- Contact ACRE Africa main office
- Check with local agricultural cooperatives
- Visit participating seed/input stores
- Ask at mobile money agent locations
- Inquire at local bank branches
Mobile Network Operator Support
Payment Support: Mobile money providers can help with payment-related issues and account verification.
| Provider | Countries | Support Services | Contact Method |
|---|---|---|---|
| Safaricom (M-Pesa) | Kenya | Payment issues, account verification | Dial *234# or visit agent |
| Airtel Money | Kenya, Rwanda, Tanzania | Transaction support, account help | Dial *150# or visit agent |
| MTN Mobile Money | Rwanda | Payment processing, account issues | Dial *182# or visit agent |
| Tigo Pesa | Tanzania | Transaction queries, account support | Dial *150*01# or visit agent |
Insurance Partner Support
Note: Contact details for insurance partners were not found on the official website. For partner-specific support, contact ACRE Africa main office for referral.
Kenya Partners:
- UAP Insurance: Contact details not found on official website
- APA Insurance: Contact details not found on official website
- Safaricom: M-Pesa integration and support
Regional Partners:
- SORAS Insurance (Rwanda): Contact details not found on official website
- Swiss Re: Reinsurance partner
- Africa Re: Reinsurance partner
Emergency Support
24/7 Emergency Assistance
Emergency Situations: Use emergency contacts for urgent issues during active weather events, immediate payout problems, or critical claim disputes.
When to Use Emergency Support:
- Active drought or flood events
- Urgent payout needed for replanting
- System failures during critical periods
- Payment failures during emergencies
- Time-sensitive claim disputes
Emergency Contact Information:
- Kenya: +254 719 249 615
- Tanzania: Contact Dar Es Salaam office
- Rwanda: Contact main office
- 24/7 Availability: Not confirmed on official website
Disaster Response Support
Coordinated Response: ACRE Africa coordinates with government agencies and NGOs during major weather events for comprehensive farmer support.
- Rapid Assessment: Quick evaluation of widespread weather events
- Bulk Processing: Automated processing of multiple claims in affected areas
- Communication: SMS alerts and updates during emergencies
- Partner Coordination: Working with local authorities and aid organizations
Digital Support Channels
SMS-Based Support
Automated SMS: ACRE Africa uses SMS for policy confirmations, claim notifications, and basic support interactions.
- Policy Confirmations: Automatic SMS when policies are purchased
- Claim Notifications: Alerts when triggers are met and payouts processed
- Status Updates: Regular updates on claim processing progress
- Payment Confirmations: SMS confirmation when payouts are sent
USSD Platform Support
USSD Access: Farmers can access basic insurance services by dialing simple telephone codes.
- Policy Purchase: Buy insurance using USSD codes
- Status Inquiries: Check policy and claim status
- Basic Information: Access product information and help
- No Internet Required: Works on basic mobile phones
Note: Specific USSD codes were not found on the official website. Contact ACRE Africa for current USSD access codes.
Online Support Resources
Official Website Resources:
- Main Website
- Contact Page
- Product information pages
- News and updates section
Additional Resources:
- WhatsApp support (availability not confirmed)
- Email support (address not found on official website)
- Social media channels (not found on official website)
- Online chat support (not confirmed)
Feedback & Complaints
Complaint Resolution Process
Formal Complaints: For serious issues or disputes, follow the formal complaint process for proper resolution.
- Initial Contact: Contact ACRE Africa support with detailed complaint
- Documentation: Provide all relevant policy and claim documentation
- Investigation: Allow 5-10 business days for investigation
- Resolution: Receive formal response with resolution or next steps
- Appeal: If unsatisfied, escalate to senior management or regulatory authorities
Regulatory Contacts
Insurance Regulation: If complaints cannot be resolved directly with ACRE Africa, contact relevant insurance regulatory authorities.
- Kenya: Insurance Regulatory Authority (IRA)
- Rwanda: National Bank of Rwanda
- Tanzania: Tanzania Insurance Regulatory Authority (TIRA)
Note: Specific regulatory contact details were not found on the official website. Search for insurance regulatory authorities in your country for complaint escalation procedures.