Track Your Claim
Monitor your insurance claim status and receive real-time updates
Fast Processing: ACRE Africa processes 100% of weather index claims within 24 hours using automated blockchain technology.
Search for Your Claim
Claim Status Guide
Understanding Claim Statuses
| Status | Description | Typical Duration | Next Steps |
|---|---|---|---|
| Received | Claim submitted and acknowledged by system | Immediate | Automatic progression to review |
| Under Review | Documents being verified and validated | 2-24 hours | Wait for verification completion |
| Trigger Assessment | Checking weather/satellite data against triggers | 1-24 hours | Automated data analysis in progress |
| Payout Processing | Payment being prepared and sent | 1-3 hours | Payment will be sent to selected method |
| Completed | Payment successfully sent | Final status | Check your payment account |
| Additional Info Required | Missing documents or clarification needed | Pending action | Submit requested information |
| Rejected | Claim does not meet payout criteria | Final status | Review rejection reason or appeal |
Automated Processing for Weather Index Claims
Blockchain Technology: ACRE Africa uses blockchain integration to achieve 100% of weather index claims processed within 24 hours, compared to traditional processing times of several days.
- No Manual Submission Required: Weather triggers automatically initiate payouts
- Real-time Monitoring: Satellite and weather station data continuously monitored
- Instant Notifications: SMS alerts sent when triggers are met
- Automated Payouts: Payments sent directly to registered mobile money or bank accounts
Payment Methods & Processing Times
| Payment Method | Processing Time | Availability | Notes |
|---|---|---|---|
| M-Pesa (Kenya) | 1-2 hours | Kenya | Most common method, instant confirmation |
| Mobile Money | 2-4 hours | All countries | Airtel Money, MTN, Tigo Pesa |
| Bank Transfer | 1-2 business days | All countries | May require additional verification |
| sip.trading Crypto | Variable | Subject to approval | Optional, regulatory compliance required |
Common Issues & Solutions
Claim Not Found
Possible Reasons:
- Incorrect claim reference number or search criteria
- Claim submitted less than 15 minutes ago (system processing)
- Claim submitted through different channel or partner
- Double-check your claim reference number
- Try searching with policy number or phone number
- Wait 15-30 minutes and try again
- Contact support if issue persists
Payment Delays
Weather Index Claims: Should be processed within 24 hours. Delays may occur due to:
- Mobile money system maintenance
- Bank processing delays (weekends/holidays)
- Account verification issues
- Incorrect payment details
Appeal Process
If Your Claim is Rejected:
- Review the rejection reason provided
- Gather additional supporting evidence
- Submit appeal through official ACRE Africa channels
- Include policy number, claim reference, and detailed explanation
- Allow 5-10 business days for appeal review